Return & Refunds
1. Eligibility for Returns
We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, you may request a return or exchange under the following conditions:
- The request must be made within 1-3 days of receiving the item.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase and photographic evidence of the issue must be provided.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Items that have been used, altered, or damaged by the customer.
- Items that do not have their original packaging or accessories.
- Products requested for return beyond the specified timeframe.
3. Return Process
- To initiate a return, contact us at[email protected] with your order details and reason for return.
- Once your request is approved, we will provide instructions on how to return the item.
- The customer is responsible for ensuring the item is properly packaged for return.
4. Refund Policy
- Refunds will only be issued if the returned item meets the eligibility criteria.
- Refunds will be processed through the original payment method (cash on delivery).
- It may take 1-3 days for the refund to be completed after the returned item is received and inspected.
5. Exchange Policy
- If you receive a defective or incorrect item, you may request an exchange instead of a refund.
- Exchanges are subject to product availability. If the item is unavailable, a refund will be provided.
6. Contact Us
For any return or refund inquiries, please reach out to [email protected]